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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Quinn Reid

August 28, 2023

1  out of  5 rating by Quinn Reid
"They went up 3 times and can't tell me y I don't like it in new Orleans they always trying to get over on people smh"

Carlin Stewart

August 21, 2023

5  out of  5 rating by Carlin Stewart
"All of the staff are super friendly. I worked with Victoria and she did a wonderful job talking me through some of State Farm's auto insurance policies and discounts. Highly recommend!"

George Corey

June 16, 2023

5  out of  5 rating by George Corey
"Victoria from Nick’s office worked with us on our property insurance. She was extremely competent and worked diligently to assure that the policy was setup right. But she also provided very high end, white glove service while being attentive and efficient."

Christian Williams

June 6, 2023

5  out of  5 rating by Christian Williams
"I’ve never had a bad experience with anyone who works at this office. Daniel was very friendly and seemed genuinely happy to help me out."
Profile photo of lynette page

lynette page

April 19, 2023

5  out of  5 rating by lynette page
"I’m glad to say ? I’m currently customer with State Farm. They motto say Like a good neighbor, State Farm is there. In the past, present and the future. They customer service is outstanding with that being said! I have to decide if I want to go in or talk to them on the phone. I do tell my family and friends about State Farm? What a Great agency on this side of town? I’m happy to have them in my purse? Lynette Thank you State Farm"

Telesha Benn

April 12, 2023

5  out of  5 rating by Telesha Benn
"Thanks, To Matt for being patient with my husband and myself thanks for explaining everything up to part so that we could have a understanding of our insurance policies. Thanks!!!"

Ashlee Buster

February 19, 2023

5  out of  5 rating by Ashlee Buster
"Julie Diez and Nick Pontiff are true professionals! They really do care about their customers. If you need insurance coverage in beautiful state of Louisiana, you can't go wrong with Nick Pontiff State Farm Agency! I highly recommend!"

Ella Hayes

October 29, 2022

4  out of  5 rating by Ella Hayes
"Thank you for saving me $145 per month on my auto insurance."

Stanley Cohn

October 27, 2022

5  out of  5 rating by Stanley Cohn
"Whenever I have to increase coverage, add a covered item, or occasionally discuss a claim, either on the home or auto, I receive prompt, courteous attention from Lori Crayon on the Nick Pontiff team. I can't ask for anything more from my insurance agent and his staff. Thank you, Nick."

Vicki Chiasson

October 24, 2022

5  out of  5 rating by Vicki Chiasson
"Lori is always a "Ray of Sunshine". She makes doing business with Nick Pontiff's office a pleasure. She always goes above and beyond no matter the situation. Thank you for your top-notch customer service."

Estilla Lightfoot

August 11, 2022

5  out of  5 rating by Estilla Lightfoot
"After Hurricane Ida, the agents at Nick Pontiff were extremely responsive and supportive. We are so grateful to them!"

Emile Mercante Jr

July 29, 2022

5  out of  5 rating by Emile Mercante Jr
"Thanks Nick and Alayna for the comprehensive review and answering all my questions…more importantly…reviewing information you said was important that I didn’t know to ask about!!"

George Corey

July 20, 2022

5  out of  5 rating by George Corey
"I was referred to Nick Pontiff’s office from my State Farm in Washington DC. I had a second home in New Orleans and the insurance carrier just went into receivership Friday leaving millions nationwide without insurance. I was scared of a lapse of coverage (more because of default on the loan than even a skip and fall liability) but LORI from the office took my call Monday the 18th and scrambled with me to put facts and policies and needs and how to rectify the lapse. She wrote me a policy that legally allowed backdating to the moment of lapse in under 24 hrs and we finalized the next morning and she filed and notified the mortgage servicer (and State) that there was no lapse. We will switch coverage through LORI and this office to State Farm within the year. But if it’s like my association with my State Farm agent in DC (30 years) I can only expect the same because of LORI."

Maren Trevino

June 30, 2022

5  out of  5 rating by Maren Trevino
"Lori worked tirelessly to help my husband and me get insurance before we were left with nothing! She went above and beyond to help and was such a great resource!"


June 22, 2022

5  out of  5 rating by Papacracker.
"We were in a pretty sticky bind with our home owners insurance closing on short notice. Well, Lori with Nick Pontiff's office was quick to help! She was thorough in her search to find something that could work for us. We are so pleased!"

Colleen Hezeau

May 20, 2022

5  out of  5 rating by Colleen Hezeau
"I can not even put into words how Lori, Nick, and the entire office went so above and beyond for our family with our catastrophic claim due to Hurricane Ida. From Lori being available and getting our claim started when we didn't have internet, to Nick coming out to our home to see the damages and promising to get us home again. Nick Pontiff's office and State Farm have definitely made us whole and helped us put our home back together."

Brittney Hohl

May 11, 2022

5  out of  5 rating by Brittney Hohl
"Matthew makes me feel like and old friend when I call for any of my insurance inquiries. He’s always patient and provides prompt service. He makes car insurance easy!"

Grant Adolph

May 6, 2022

5  out of  5 rating by Grant Adolph
"Excellent customer service by Alayna and great quote offer for even better coverage when other companies' rates have skyrocketed."

Hollywood's Luchie

May 6, 2022

5  out of  5 rating by Hollywood's Luchie
"Thank you Matthew for all the assistance that you have been to me with my car and life insurance over the course of the years and many more years to come. You are amazing and outstanding individual!"

Sarah E

April 13, 2022

1  out of  5 rating by Sarah E
"My car was hit three months ago and they only agreed to repair half of the damage caused in the accident. They just decided they wouldn't do the rest of the repairs and they couldn't explain to me why they didn't feel the damage was related to the accident or what they were looking for. The communication from the claims team hasn't been good and they did not reach out with next steps, I had to call multiple times and now I'm paying for repairs out of pocket anyway."

Tricia Hess

February 21, 2022

5  out of  5 rating by Tricia Hess
"Alayna Adolph has been a phenomenal agent!"

yapa tv

February 18, 2022

5  out of  5 rating by yapa tv
"Matt Mortettini has been wonder to me. He has great customer service and he is easy and great to talk to. Couldn’t ask for a better agent"

Erin Killeen

February 17, 2022

5  out of  5 rating by Erin Killeen
"Have been a customer for renters insurance; always deal with Matt , he is the best and answers all my questions."

Christopher Calamari

February 17, 2022

5  out of  5 rating by Christopher Calamari
"Like a good neighbor, Nick’s team has always been there for us. ⭐️⭐️⭐️⭐️⭐️"

Flash Lambert

February 17, 2022

5  out of  5 rating by Flash Lambert
"Matt Moretinni has been professional and extremely helpful in every transaction. I enjoyed the service and attention with my auto insurance so much that I moved my home owners insurance to State Farm with him as well! Highly Recommend!"