State Farm® Insurance Agent Nick Pontiff
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Hannah Wolfe
July 2, 2025
5
out of
5
rating by Hannah Wolfe
"Matt literally saved me over $1000 a year and set me up with a better policy and a lower deductible! Thank y’all so much!"
haven louise
July 2, 2025
5
out of
5
rating by haven louise
"Very helpful. First time getting insurance by myself answered all the questions i had regarding my questions i highly recommend"
K McCall
June 27, 2025
5
out of
5
rating by K McCall
"Diana was very helpful and pleasant to work with while switching providers. I’m happy and feel like I made the right choice switching to State Farm."
Pamela Hunter
June 25, 2025
5
out of
5
rating by Pamela Hunter
"Great customer service and very knowledgeable."
Alex Salazar
June 24, 2025
1
out of
5
rating by Alex Salazar
"Steer clear of State Farm. We had their home insurance for years and finally decided to get our auto insurance with them as well. During Hurricane Ida in 2021, we had some damage to our house and opened a claim with State Farm. It ended up being a couple hundred dollars in damage, but nothing significant. Three years later our neighbor’s house burned down and the heat from the fire blew out three of our windows. We reached out to State Farm to ask if that would be covered under our insurance. We never opened a claim, we just inquired about our coverage. That was enough: a few days later we received a notice that State Farm was dropping us. Just like that, we lost our home insurance, which also increased our auto premium. We called to ask why that qualified as dropping us and were told it’s corporate’s decision. We decided to drop them as our auto insurance and went for a cheaper local company. We recommend going with a local company instead, even if it’s a little bit more expensive. State Farm doesn’t care about us. We’re just dollar signs. And if they could drop you right before a hurricane hits, they’ll do it without hesitation. State Farm still calls us every couple months to offer us auto insurance and we have to remind them that they dropped us."
We responded:
"Thank you for taking the time to share your experience. We recognize that this situation has been frustrating, and we want to clarify that our policy renewal and cancellation decisions are based on the individual risk factors associated with each customer. There are additional details regarding our corporate decision that we would be happy to discuss with you. If you’d like to go over this matter further, please don’t hesitate to call our office at 504-309-8773. We’re here to address any concerns you may have, and we appreciate your feedback. We look forward to assisting you."
Samson Power Washing Chris Mccloud
June 16, 2025
5
out of
5
rating by Samson Power Washing Chris Mccloud
"Mrs.Kayla, Was very helpful, knowledgeable and answered all my questions, also very professional and pleasant to speak with. Sincerely, Chris M."
We responded:
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs."
Madeana Irvine
June 11, 2025
5
out of
5
rating by Madeana Irvine
"This company has always been very good...their prices are better and they are quick to handle claims."
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
Jasper Rockwood
June 5, 2025
5
out of
5
rating by Jasper Rockwood
"Hi everyone Diana was a very sweet worker she also took her time to get me the best quote that I can ever have for car insurance so for her helping me I give her a five-star rating for everything that she have done for me with the quote appreciate it thanks State farm"
We responded:
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs."
Carrie Wiese
June 5, 2025
5
out of
5
rating by Carrie Wiese
"Matt was great getting my insurance set up and telling me info about NOLA as I am preparing to move to the city for the first time."
We responded:
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"
Justin Toepfer
May 20, 2025
5
out of
5
rating by Justin Toepfer
"A huge thanks to Matt for setting back up my truck insurance! His friendly vibe and expertise made the process super easy and fun."
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!"
henry mitchell
May 13, 2025
5
out of
5
rating by henry mitchell
"First time with State Farm looking forward in the future"
We responded:
"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor!"
Donna T
May 5, 2025
5
out of
5
rating by Donna T
"I needed renters insurance and Andrew Stoma was very helpful and knowledgeable about getting me the coverage that works best for me. He is friendly and courteous; and he followed up promptly as promised. Kayla is great, too. I spoke with her when I needed proof of insurance asap for the property manager and she got it to me the same day."
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!"
Adam Carry
May 1, 2025
5
out of
5
rating by Adam Carry
"Great service, easy and clear communication. Would recommend."
Troylynn Hubbard
April 30, 2025
5
out of
5
rating by Troylynn Hubbard
"Best Insurance company ever"
We responded:
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help!"
Cathy Forest
April 29, 2025
5
out of
5
rating by Cathy Forest
"Very professional and gives great quotes Thanks y'all!"
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!"
Rickey Hale
April 25, 2025
5
out of
5
rating by Rickey Hale
"Was great"
We responded:
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"
Lynette Nealy
April 25, 2025
5
out of
5
rating by Lynette Nealy
"Have no complaints 👌"
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
Claudia Rodriguez
April 21, 2025
5
out of
5
rating by Claudia Rodriguez
"Love the personalized and attention to details. Love the authenticity and genuineness of Kayla, of course. I really like the professionalism and thorough explanations to my insurance questions and needs. Kayla keep up the amazing and outstanding professional customer service."
We responded:
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"
Ann Ganucheau
April 21, 2025
5
out of
5
rating by Ann Ganucheau
"Kayla was professional and very helpful"
We responded:
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs."
Emanuel Lee
April 16, 2025
5
out of
5
rating by Emanuel Lee
"Haley was great, I was pleased the way she took care of me making my payment..."
We responded:
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"
Jessica M
April 14, 2025
1
out of
5
rating by Jessica M
"I've blocked two numbers and have asked two separate agents to remove me from your marketing list. I know we're all trying to make sales but this is over the top. No means no."
We responded:
"Jessica, Thank you for bringing this to our attention. We sincerely apologize for any inconvenience caused. After reviewing our records, we have confirmed that our office has only reached out to you once this year, through text and call. We understand that receiving unwanted communications can be frustrating, and we have made a note in our book of business to ensure that you will not receive any further communication from our office, either by text or call. Please note that every State Farm office is individually owned and operated, which means we do not have visibility into whether another office has reached out to you or has taken you off their list. We recommend contacting any other State Farm offices directly to ensure that you are removed from their marketing lists as well. Again, we apologize for this inconvenience and appreciate your understanding."
Darryl Shepard
April 9, 2025
5
out of
5
rating by Darryl Shepard
"Awesome Customer Service"
We responded:
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help!"
SHERYL MCBRIDE
April 9, 2025
5
out of
5
rating by SHERYL MCBRIDE
"I needed a new provider. They made the process simple and efficient. Knowledgeable and friendly staff. I bundled my renter’s insurance and received a discount as well. I’m so glad I switched. Awesome team. Thank you ."
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!"
Shantele Gunter
April 7, 2025
5
out of
5
rating by Shantele Gunter
"I recently purchased another vehicle that needed to be added/replace my previous vehicle. Haley was the best! She was extremely helpful in my decision making and very considerate of what I could or couldn't afford. She walked me through all of my options and helped me find the best route to take. I appreciate her kindness, her knowledge and her honesty. I can say I am thoroughly satisfied with the service I receive from Haley and Matt at Nick Pontiffs State Farm Office!!"
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!"
Victoria Boquet
April 4, 2025
5
out of
5
rating by Victoria Boquet
"Choosing Nick’s State Farm Agency has been one of the greatest choices of my life. His team is very knowledgeable, and they truly strive for excellence. I highly recommend this agency for all of your insurance needs in Louisiana, Mississippi, and Southern Texas."
We responded:
"Thank you Victoria for you kind words about our office! We are so happy to have you apart of our State Farm Family! If you have any more questions or need further assistance, don't hesitate to reach out. Thank you for choosing State Farm!"