State Farm® Insurance Agent Nick Pontiff
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Sharlen Bissant
September 2, 2025
5
out of
5
rating by Sharlen Bissant
"Matt was very helpful with me getting a better price for my car and rental insurance."
We responded:
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs."
Cody Ducote
August 14, 2025
5
out of
5
rating by Cody Ducote
"Haley was very helpful and knowledge on my coverage review!"
We responded:
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help!"
Tony
August 14, 2025
5
out of
5
rating by Tony
"Spoke to Mrs Kayla and she was very helpful and knowledgable"
We responded:
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help!"
Darrell U
August 13, 2025
5
out of
5
rating by Darrell U
"Matt was great , very informative and helpful . Answered all my questions ."
We responded:
"Thank you, Darrell for the five-star rating! We’re honored to have you as a customer at our State Farm office in New Orleans, LA."
D. Joesph Smith
August 12, 2025
5
out of
5
rating by D. Joesph Smith
"Best decision I ever made!!"
We responded:
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"
ferris martin
August 8, 2025
5
out of
5
rating by ferris martin
"I Am Satisfied With State Farm Insurance"
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
Terence Anderson
August 7, 2025
5
out of
5
rating by Terence Anderson
"Diana,Diana,Diana ….EXCELLENT representative of State Farm. Make sure to keep her on the team Mr.Nick. I didn’t get to meet you sir, but there wasn’t any need. Diana was great. STATE FARM 200 N. GENOIS N.O. LA."
We responded:
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help!"
Troylynn Hubbard
July 26, 2025
5
out of
5
rating by Troylynn Hubbard
"Best Insurance company ever"
We responded:
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help!"
Erenie Taylor
July 25, 2025
5
out of
5
rating by Erenie Taylor
"Always a pleasurable experience here. Jerrie is the absolute sweetest. Professional and Helpful"
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
John Spivey, Jr.
July 25, 2025
5
out of
5
rating by John Spivey, Jr.
"Outstanding support. Always very attentive to customer needs and questions. Highly recommend this team!"
We responded:
"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor!"
Sally Melito
July 24, 2025
5
out of
5
rating by Sally Melito
"I WOULD LIKE TO THANK.....DIANA & KAYLA FOR ALL YOUR HELP & PATIENCE ......WITH QUOTES, DEFENCESIVE DRIVING, ETC. & HELPING WITH..... THE DRIVE SAFE & SAVE. YOU WENT ABOVE & BEYOND......WITH PATIENCE IN HELPING WITH EVERYTHING!! CAN'T THANK YOU ENOUGH!! WILL DEFINITELY RECOMMEND.....STATE FARM & NICK PONTIFF!! THANKS AGAIN....LADIES!!💐"
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
Mario Nunez
July 24, 2025
5
out of
5
rating by Mario Nunez
"Great customer service , friendly people ."
We responded:
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help!"
Ashley Milner
July 23, 2025
5
out of
5
rating by Ashley Milner
"Customer service with Kayla 10/10!! Extremely satisfied! Kayla serviced my policies within 10 mins making it easily understandable! I recommend Nick Pontiff’s office for all your insurance needs!"
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!"
Bria Boatner
July 18, 2025
5
out of
5
rating by Bria Boatner
"Get your roll on at Nick Pontiff’s State Farm. Haley was extremely kind, helpful and professional during my Annual Policy Review. I was well informed of my insurance policy and all of my questions were answered. 10/10 experience thank you!"
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
Johnnie Jones
July 17, 2025
5
out of
5
rating by Johnnie Jones
"Have a great experience.And I would like you insurance policies.Everyone is so kind"
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!"
Alethea S
July 9, 2025
5
out of
5
rating by Alethea S
"Amazing customer service! Very helpful and understanding of yours needs when it come to saving money."
We responded:
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"
Michael Nguyen
July 9, 2025
5
out of
5
rating by Michael Nguyen
"I recently had the pleasure of working with Haley from State Farm and I couldn’t be more impressed with the level of service I received. From the very first interaction, she was professional, knowledgeable, and genuinely attentive to my needs. Haley took the time to thoroughly explain my policy options, answered all my questions with patience, and helped me find the best coverage for my situation. Their expertise and dedication made what could have been a stressful process incredibly smooth and reassuring. What truly stood out was her responsiveness and willingness to go above and beyond—whether it was following up promptly or clarifying details to ensure I had complete confidence in my decision. It’s rare to find someone who combines such professionalism with a personal touch. Thanks you Haley, I feel well-protected and valued as a customer. I highly recommend her to anyone looking for reliable, customer-focused insurance assistance. Outstanding service! ★★★★★"
We responded:
"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor!"
Diana Daigrepont
July 7, 2025
5
out of
5
rating by Diana Daigrepont
"Very helpful staff and price was excellent !"
We responded:
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs."
Robert Thomas
July 7, 2025
5
out of
5
rating by Robert Thomas
"Haley was awesome polite an Efficient."
We responded:
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"
Hannah Wolfe
July 2, 2025
5
out of
5
rating by Hannah Wolfe
"Matt literally saved me over $1000 a year and set me up with a better policy and a lower deductible! Thank y’all so much!"
We responded:
"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor!"
haven louise
July 2, 2025
5
out of
5
rating by haven louise
"Very helpful. First time getting insurance by myself answered all the questions i had regarding my questions i highly recommend"
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
K McCall
June 27, 2025
5
out of
5
rating by K McCall
"Diana was very helpful and pleasant to work with while switching providers. I’m happy and feel like I made the right choice switching to State Farm."
We responded:
"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor!"
Pamela Hunter
June 25, 2025
5
out of
5
rating by Pamela Hunter
"Great customer service and very knowledgeable."
We responded:
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"
Alex Salazar
June 24, 2025
1
out of
5
rating by Alex Salazar
"Steer clear of State Farm. We had their home insurance for years and finally decided to get our auto insurance with them as well. During Hurricane Ida in 2021, we had some damage to our house and opened a claim with State Farm. It ended up being a couple hundred dollars in damage, but nothing significant. Three years later our neighbor’s house burned down and the heat from the fire blew out three of our windows. We reached out to State Farm to ask if that would be covered under our insurance. We never opened a claim, we just inquired about our coverage. That was enough: a few days later we received a notice that State Farm was dropping us. Just like that, we lost our home insurance, which also increased our auto premium. We called to ask why that qualified as dropping us and were told it’s corporate’s decision. We decided to drop them as our auto insurance and went for a cheaper local company. We recommend going with a local company instead, even if it’s a little bit more expensive. State Farm doesn’t care about us. We’re just dollar signs. And if they could drop you right before a hurricane hits, they’ll do it without hesitation. State Farm still calls us every couple months to offer us auto insurance and we have to remind them that they dropped us."
We responded:
"Thank you for taking the time to share your experience. We recognize that this situation has been frustrating, and we want to clarify that our policy renewal and cancellation decisions are based on the individual risk factors associated with each customer. There are additional details regarding our corporate decision that we would be happy to discuss with you. If you’d like to go over this matter further, please don’t hesitate to call our office at 504-309-8773. We’re here to address any concerns you may have, and we appreciate your feedback. We look forward to assisting you."
Samson Power Washing Chris Mccloud
June 16, 2025
5
out of
5
rating by Samson Power Washing Chris Mccloud
"Mrs.Kayla, Was very helpful, knowledgeable and answered all my questions, also very professional and pleasant to speak with. Sincerely, Chris M."
We responded:
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs."